Refund policy

Refund and Returns Policy

At acestar.app, we want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

Our return policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the exact same condition that you received it.
  • Packaging: It must be in the original packaging with all tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required to complete your return.
Note: Please do not send your purchase back to the manufacturer.

2. Non-Returnable Items

Several types of goods are exempt from being returned. These include:

  • Digital downloads or software products
  • Gift cards
  • Customized or personalized items
  • Perishable goods, intimate apparel, or sanitary goods
  • Sale or clearance items (unless otherwise stated)

3. The Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • Approved Refunds: If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [Insert Support Email Address].

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, send us an email at [Insert Support Email Address] and send your item to: [Insert Physical Return Address].

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

If you have any questions about our refund policy or need assistance with a return, please reach out to our support team:

  • Email: [Insert Support Email Address]
  • Phone: [Insert Phone Number, if applicable]
  • Business Hours: [Insert Business Hours, e.g., Monday - Friday, 9 AM - 5 PM EST]